Services operates by appointment for sick visits, wellness visits, and routine
surgeries (spay, castration, dentals, etc.).
Pets should be restrained
by a leash or carrier upon arrival. A loose pet is a danger to themselves and
If you must cancel an
appointment we ask for 24 hours notice. For surgical appointments we ask for a
48 hours cancellation notice. (These appointments are very costly if they are
cancelled at the last minute.) A late cancellation fee may be applied to your
account for last minute cancellations.
For new puppy and kitten
visits we ask that you bring with you any paperwork relating to vaccine history
as well as current health issues. We also ask that you arrive 15 minutes before
your scheduled appointment so we can review your records and have you seen in a
We take cash or credit cards (MasterCard, Visa, Discover and American Express). We accept personal checks but we do run them through a
check processing machine (therefore acting as a debit card). We also offer
CARECREDIT financing for those times when emergencies arise and you are
financially unprepared. We also accept Trupanion. Finally we offer our wellness plans for your pets. This
allows you to pay over the course of the year instead of one large lump sum.
Different plans are available to suit you and your animal's needs.
As a courtesy to our clients we mail
vaccine reminders to your home, send e-mails and/or call you at the phone
number you provide. We use a service from DemandForce which is an informative pet
We have an onsite pharmacy for
dispensing medication for your pets as prescribed by our veterinary staff. We
do not offer refunds for any medications after they have been dispensed. When
you need refills on medications we ask that you call the office ahead of time
and give 24 hours notice if possible.
We are happy to accept the
spay/neuter assistant (Plan B only) available from the New Hampshire Department
of Agriculture, Markets and Food with their Animal Population Control Program.
These certificates allow those who qualify financially to receive discounts for
routine spays and neuters. For further information you can visit their website http://agriculture.nh.gov/divisions/animal-industry/animal-population-control.htm.
Messages left for your veterinary
staff will be returned within 24 hours. If your call is of an emergent nature
regarding your pet, our staff will call you back as soon as possible. Please be
specific with the receptionist when leaving messages. Phone calls are prioritized
according to their urgency. Because we are such a busy practice and we take
great care in providing clients with phone support, we may be returning phone
calls early in the morning. If you have specific time constraints regarding
your availability we ask that you give this information to the receptionist. We
will try to accommodate these restrictions as best as possible.
If this is your petâs first visit we
will ask that you arrive 15 minutes early to get all of the new client
information sorted. If you are a returning client you will be asked for an
updated address and phone number or confirm the ones you have in the database.
The receptionist will go over what the visit is for (what the problem is or
what vaccinations are due) and, if you have a dog, they will get a weight on
Once the doctor is ready to see you,
a technician will come out to escort you to an exam room where you will be greeted
by the doctor. The doctor will then perform a full physical exam on your pet. A
technician will restrain your pet at this time. The doctor will then make
recommendations regarding diagnosis, treatment and further testing if
necessary. You will be provided an estimate for any extensive services that are
recommended. If your pet is to be admitted they will go over procedures and
protocols at that time.